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Welcome to the faq

Here is some information that you may find helpful. Our FAQ section will grow over time and help to answer the frequently asked questions.

You have to log in to your player account, go to the deposit page and choose your deposit method:

  • By Credit Card
  • Neteller:
  • Paysafecard :

Check that you have not exceeded the daily/weekly/monthly deposit limit that you can set at Cheri Casino.
Make sure you have not exceeded the weekly limit of your credit card.
Double check before validating your 3D Secure Code.
You can make a payment attempt with a lower amount.
It is also possible that your bank does not allow you to make online deposits to casinos, in this case please contact your bank.

Log in to your player account and go to the withdrawal page.
Select your withdrawal method.
You can choose a bank transfer or Neteller.
Attention: Winnings are paid either to the bank account linked to the credit card used (in the name of the player account holder), or by transfer to the Neteller account that was used for the deposit.

When requesting a withdrawal a waiting period of 48 hours applies, during which you can cancel the withdrawal request.
You can also use this time to send us the verification documents needed for the payment.
You must have fulfilled the wagering requirements of the bonus, and the minimum amount for a withdrawal is €100.

There are two different ways to play at Cheri Casino.
You can play for free with play money when you are not logged in to your player account.
Simply click on a game to try it.

When you are logged in you play in real mode and you bet real money.
You have to make a deposit to play the games.

Regularly update the Flashplayer app:

Regularly clean your cache

Mozilla / Firefox:

  • At the top left of the window, click on the three horizontal bars
  • Click the arrow to the right of History.
  • Choose "Clear History," then click the arrow next to "Details"
  • Choose ONLY the option for "clear cache", uncheck other options and press

Google Chrome:

  • At the top right of the browser, click on the three horizontal bars.
  • Click History - Show More Settings - privacy - clear history. Select ONLY "Images and cached files" and "Application data hosted
  • Restart your browser.

You can also restart your computer, this often resolves problems.

When we offer casino bonuses they will belong to you, but you have to wager them a certain number of times before you can cash them out (35 times for the welcome bonus and free bonus, and 20 times for the deposit bonus of your second deposit).
You can withdraw your winnings once you fulfilled the wagering requirements.

The Chat is available from 11h to 21h.

- It is not possible to contact an agent outside of these hours, but you can send an email to

- Another reason might be that your behaviour was inappropriate and the chat was closed by the agent.

If you are getting an error message on your computer or on any page of Cheri Casino, please send us a screenshot. Our technicians can use this information to find the solution to the problem.
How to take a screenshot:
- On a Windows PC: simultaneously press the keys - "ALT" + "Print Screen" - Then go to the "Desktop" of your computer, and you can find the screen shot file there
- On "Mac": Simultaneously press the keys - "cmd" + "Shift" + "3" - Then go to the "Desktop" of your computer, and you can find the screen shot file there

Click 'Hello 'firstname'' on the site's home page after you've logged on.
Click "My password" and follow the procedure.
You will then receive a confirmation email.

Click "Login" in the sidemenu on the website and click "Forgot Password?" - Enter your username or email and "Confirm".
An email will be sent to you and you have 1 hour to click the link to reset your password.
After this time you will have to repeat the same procedure.

If you don't wish to appear on our list of winners, simply contact us by chat or email at

If you don't receive our emails, please look in your "spam" or "junk mail" folder, they are probably there.
Remember to put our email address in your contact list.

To set a deposit limit or pause the account, simply contact us by chat or email at

Move your mouse over the desired game and click . The game is selected and you can find it in "My Favourite Games"

Once you are logged in, click 'Hello 'firstname''
You can then find more information about your account:
- My information
- My documents: in the near future you can even update your documents.
- My password: you should regularly change your password for security reasons.
- My deposit limits: you can see the limits you requested.
- My subscriptions: except mails related to your deposits and withdrawals, you can choose not to receive emails from us with information on promotions. Simply uncheck the setting that you are not interested in. Cheri Casino does not send many emails, only sometimes to tell you about upcoming promotions.
- My withdrawals: you can see the status of your withdrawals.
- My wagering: you can see the status of your wagering requirements.

Contact Us

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Our supportis availablefrom 11h to 21h


Why join us?

  • 4924 Casino Games
  • 5345 Mobile Games
  • Bonuses every week
  • English support
  • Safe and Secure Transactions
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